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What are the payment options?
Black Marker Group accepts payments by cheque and credit card only.
(For payments via cheque, orders must be placed by phone.)
Visa, Master Card, or American Express payments are processed through PayPal.
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What is our shipping procedure?
Black Marker Group is pleased to provide free shipping (online purchase only) on all deliveries and product returns in Toronto & GTA. Hamilton, St. Catharine’s, Niagara Falls, Barrie, Kingston, Kitchener-Waterloo, Guelph, London regions and other provinces are based on FedEx Ground shipping and delivery rate.
All deliveries and product returns are scheduled through FedEx Ground for on-time delivery in 2 – 5 business days (subject to delivery area).
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What is our return policy?
A Return Authorization (RA) number must be collected from Black Marker Group’s accounting department. A Return Authorization (RA) number must be collected within 5 business days. We will take full responsibility for the products we sell and will send you the replacement if there is any defect or problem. Any unauthorized returns will be returned to the customer collect and will result in an additional $50 handling fee.
Returns of any products are accepted within and up to 10 business days from date of purchase. Products must be in unopened and unused condition, in complete original packaging and where applicable, must include all accompanying documents (ie. manuals, instructions, etc.) and accessories.